Shipping, Returns & Cancellation Policy

Domestic Shipping

All local orders are processed within 1–2 business days and typically arrive within 5–10 business days. During collection launches, limited drops, promotional periods, or holidays, processing and delivery times may be extended. Once your order has been shipped, a tracking number will be sent to the email address provided at checkout. Orders are processed Monday through Friday, excluding weekends and public holidays.

International Shipping

Mali Mali ships worldwide. International shipping rates are calculated at checkout based on your location and order weight. Please note that customs duties, import taxes, and additional fees imposed by your country are the responsibility of the customer.

Pre-Orders

Products listed as pre-order may require additional production and fulfillment time. Estimated dispatch dates will be communicated on the product page. Please note that pre-order delivery dates are estimates and may change due to manufacturing or logistical delays.

Delivery

Delivery timeframes are estimates only and may vary depending on your location, courier schedules, customs processing, weather, public holidays, or other circumstances beyond Mali Mali's control. Mali Mali is not liable for delays caused by third-party courier services.

Order Cancellation

Orders may be cancelled before they have been processed or dispatched. Once an order has been processed for dispatch or has been shipped, it can no longer be cancelled and will instead be subject to this Shipping, Returns & Cancellation Policy. Customers must contact us at info@malimaliclothing.com as soon as possible to request a cancellation. Cancellation cannot be guaranteed once order processing has begun.

Returns & Exchanges

Items may be returned for an exchange or store credit within 7 days of receiving your order, excluding intimates and final sale items. To qualify, items must be unworn, unused, unwashed, free from stains/odors, and returned with original tags and packaging. Mali Mali reserves the right to reject any return that does not meet these conditions. Unless an item is faulty, defective, or incorrectly supplied, customers are responsible for the cost of returning items for exchange or store credit.

How to Start a Return

Customers must email info@malimaliclothing.com within 7 days of delivery. They must include their order number, reason for the return, and photos if applicable. Return instructions will be provided once the request is approved. Returns that do not meet the policy may be refused.

Final Sale & Refunds

Limited releases, discounted items, intimates, accessories, and marked final sale products are not eligible for return, refund, exchange, or store credit. Mali Mali does not offer cash refunds except where required by law; approved returns are processed as store credit or exchanges. Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging. Claims submitted outside this period may not be eligible for review. Where a claim is approved, Mali Mali will arrange an exchange, replacement, or refund in accordance with applicable South African consumer protection laws.

Shipping Delays, Lost & Missing Parcels

While we strive for timely delivery, delays may occur due to external factors like customs or courier issues. Once tracking information is issued, Mali Mali will assist in opening investigations for missing packages, but final resolutions remain subject to the courier's policies. Customers are responsible for providing accurate shipping information.

Contact

For all shipping, returns, exchanges, cancellations, and order-related enquiries, please contact:

MALI MALI CLOTHING

Website: https://malimaliclothing.com

Email: info@malimaliclothing.com

Location: Johannesburg, Gauteng, South Africa